Returns & Refunds

At EvaTrue, we aim to provide products that meet your expectations. If there is an issue with your order, we will work with you to resolve it.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us on WhatsApp within 24 hours of receiving your order.

Please include your name, your order details, and a photo of the item showing the issue so we can assist you quickly.

Eligibility for Returns

Items may be eligible for replacement or refund if:

• the item arrived damaged
• the wrong item was delivered
• the product has a clear defect

Items must be unused and in their original condition.

Non-Returnable Situations

Returns or refunds are generally not accepted for:

• change of mind after purchase
• normal wear or damage after use
• items damaged due to misuse

Resolution

Once the issue is reviewed, EvaTrue may offer one of the following solutions:

• replacement of the item
• store credit
• refund where appropriate

Contact

For any concerns regarding your order, please contact us through WhatsApp so we can assist you promptly.